Can I get a refund if someone outbids me?

No. The placement was delivered and held its rank for as long as the payment put it there, so there is no undelivered portion to return. You can raise your bid at any time and pay only the difference.

What if I paid and my listing never appeared?

That is refunded in full. Email support@kickbid.lol with the order number from your receipt; we will either credit the rank you paid for or return the money, whichever you prefer.

I typed the wrong URL. Do I lose the money?

No. We will move the bid onto the correct listing once, at no charge. That is faster than a refund and leaves you with what you were trying to buy.

How long does a refund take to arrive?

We reply within 72 hours. Once approved, the refund is issued through Polar, the merchant of record, back to the original payment method — typically five to ten business days depending on your bank.

Refunds

A listing is delivered the instant the payment clears — the rank appears on a public page and everyone loading the board can see it. So the honest version of this policy is narrow, and it is published before you pay rather than produced after you ask.

Effective August 24, 2026

The short version

If you paid and did not get what you paid for, you get your money back. If you paid, got the placement, and then the board moved under you, you do not — that is the product working as described on every page of this site.

Refunded

The payment cleared but no listing appeared and no rank was credited.
You were charged more than once for the same bid.
You were charged an amount other than the one shown to you before checkout.
We removed your listing for a reason other than a breach of the listing rules.

Not refunded

Someone outbid you. The placement was delivered and held its rank for as long as the money put it there.
The listing sent less traffic than you hoped. No traffic figure is promised anywhere on this site.
You changed your mind after the listing went live.
We removed your listing because it breached the listing rules.

Fixed instead of refunded

Most people who write in have not been wronged; they have made a typo. Those are worth more fixed than reversed, and fixing them costs you nothing.

Wrong URL or handle: we will move the bid onto the correct listing, once, at no charge.
Wrong category: we will move the listing to the right one.
Wrong amount, before anyone outbids you: we will tell you exactly what a raise costs, so you are never charged the full amount twice.

How to ask

Email support@kickbid.lol within 60 days of the charge, with the order number from your receipt and one line about what went wrong. You will get a reply within 72 hours. There is no form and no ticket queue — it is one person reading the mail.

Polar is the merchant of record for every payment on this site and appears on your statement rather than kickbid.lol. It processes any refund we approve, and it can also act on a complaint independently of us. Nothing on this page limits whatever rights the law of your own country gives you.

Chargebacks

If you are considering a chargeback, email first. Almost everything people open a dispute over — a payment that cleared with no listing, a double charge — is on the refunded list above and takes a day to settle directly. A listing removed for a chargeback is not restored.

The full ranking rules live on the rules page, what a placement does and does not buy is set out in the advertising policy, and the contract itself is the terms.

Common questions

Can I get a refund if someone outbids me?: No. The placement was delivered and held its rank for as long as the payment put it there, so there is no undelivered portion to return. You can raise your bid at any time and pay only the difference.
What if I paid and my listing never appeared?: That is refunded in full. Email support@kickbid.lol with the order number from your receipt; we will either credit the rank you paid for or return the money, whichever you prefer.
I typed the wrong URL. Do I lose the money?: No. We will move the bid onto the correct listing once, at no charge. That is faster than a refund and leaves you with what you were trying to buy.
How long does a refund take to arrive?: We reply within 72 hours. Once approved, the refund is issued through Polar, the merchant of record, back to the original payment method — typically five to ten business days depending on your bank.

Getting in touch

Everything on this page is handled by one person at support@kickbid.lol. Expect a reply within 72 hours. Include the order number from your receipt and there is nothing else to look up.